Public Course on
Issues Management and Crisis Communication
Proactive Solutions, Effective Management
This course is designed to equip both beginners and seasoned professionals with the skills needed to prepare for, respond to, and recover from crises effectively. Focusing on practical, real-world scenarios, participants will learn how to navigate ethical dilemmas, make informed decisions, and develop a framework for crisis communication.
Course Schedules:
May 13-14, 2026, 9:00 a.m. - 5:00 p.m.
Individual Rate: 15,000 PHP (260 USD)
Online Live via Zoom
Course Structure
Day 1
Differentiating crisis management from crisis communication
Role of perception in crisis planning
Managing issues before they become crisis situations
Understanding the crisis
Crisis communication
– Working with media
– Communicating bad news
Day 2
Communication planning in the context of a crisis
DURATION
2 Days
TIME COMMITMENT
8 Hours/Day
FORMAT
Live Online Classes
DELIVERABLES
1 Project
DIFFICULTY
Intermediate
COURSE LANGUAGE
English
CERTIFICATION
Digital Certificate
PLATFORMS
Zoom
What You’ll Learn
- Differentiate between issues management and crisis communication, and manage issues
- Recognize the elements and types of crises and develop appropriate messages for anticipated and non-anticipated situations;
- Understand the role of media in crisis situations;
- Learn time-tested strategies in recognizing elements and types of crisis to aid in crucial decision-making; and
- Develop or strengthen their existing framework/policy for crisis communication
Course Schedules
- May 13, 2026, 9AM-5PM
- May 14, 2026, 9AM-5PM
Corporate Rates Available.
Special Packages and Rates are available for your organization.
