Day 1: Social Media Management Basics
Session 1: Things to know in Social Media Management
– Defining social media and how to manage it
– Overview of popular social media platforms
– Importance of social media for public institutions and non-profits
Session 2: Strategizing Social Media
– Setting clear social media objectives
– Identifying target audiences and stakeholders
– Aligning social media strategy with organizational goals
Session 3: Crafting Engaging Content
– Types of content that resonate with audiences
– Techniques for creating visually appealing and informative posts – Tone-setting and basics of copywriting
Session 4: Content Calendar and Scheduling
– The element of time and its importance in boosting presence – Importance of content calendar
– Tools and techniques for scheduling posts
– Differentiating planned content with real-time engagement
Day 2: Incorporating Community Engagement to Build Trust
Session 5: Strengthening Community Relationships
– Strategies for engaging with followers and stakeholders
– Inbox management and responding to comments
– Proactive creation of opportunities for two-way communication
Session 6: Building Trust Online
– Utilizing social media for transparency reports of organization
– Best practices for maintaining consistent, authentic, and trustworthy online presence – Case studies of successful trust-building initiatives
Test 3: Gauging the proficiency of students to develop ideas for community and trust-building engagements
Session 7: Creating Campaigns and Advocacy
– Propagation of information, education, and campaign (IEC) on social media – Practical exercises in developing and managing a social media campaign
– Navigating the algorithm through targeted social media strategy